Terms and conditions

1. Data of the Service Provider
FŐNIX-MED Zrt.
Seat: 1125 Budapest Diós árok 1-3
Co. reg. no.: 01-10-044763
Tax no.: 12853104-2-43

2. General rules
2.1. Present „General Business Terms and Conditions" regulate the use of the lodgings and related services provided by the Service provider.
2.2. Special, unique conditions do not constitute part of the indicated General Business Terms and Conditions, but do not exclude drawing up special agreements with tour operators, organisers, from time to time with conditions adjusting to the type of the business.

3. Contracting party
3.1. The services provided by the Service provider are used by the Guest.
3.2. In the event if an order for services is placed directly with the Service provider, the Guest is qualified the Contracting party. The Service provider and the Guest jointly - if the terms and conditions are met - become contracting parties (hereinafter Parties).
3.3. In the event if an order for services is placed with the Service provider by a third party commissioned by the Guest (hereinafter Agent) the terms and conditions of the cooperation shall be regulated by the contract concluded between the Service provider and the Agent. In this case the Service provider is not obliged to examine if the representation of the Guest by the third party is lawful.

4. The contract, the reservation, modifications, obligation for notification
4.1. Upon written or verbal inquiry by the Guest, Service provider makes an offer. If no order is placed within 48 hours of sending the offer, the obligation of the Service provider for the offer ceases to be binding.
4.2. The Contract enters into effect when the Service provider confirms in writing the verbal or written booking of the Guest, and as such is qualified a Contract concluded in writing. Any booking, agreement, modification or the confirmation of these by the Service provider are not qualified as contracts.
4.3. The Contract on the use of accommodation-services is concluded for a definite period of time.
4.3.1. If the Guest checks out prior to the end of the definite period of time, the Service provider is entitled to the full value of the service set down in the Contract. The Service provider is entitled to sell the free room before the contracted period of stay.
4.3.2. The Service provider needs to previously approve any extension of the use of the accommodation-service that is initiated by the Guest.
In this case the Service provider may request the payment of the fee of the already provided services.
4.4. The Contract can only be modified and/or complemented by a written agreement signed by the Parties.

5. Terms of cancellation

5.1. 7 days before your arrival we do not charge, 6-3 days before your arrival we charge 25 % of total price,2-0 days before your arrival we charge 50 % of total price, in case of NOSHOW the total amount of your stay will be charged.

5.2. In case of reservation of products with special terms, group arrivals or events, the Service provider shall establish different terms set down in an individual Agreement.

6. Rates
6.1. The Medical Resort rates (Rack Rate) are on by the front desk of the Resort. The price lists of other services are available at the given Resort departments (restaurant, spa, wellness).
6.2. The Service provider reserves the right to change its published rates without prior notification.
6.3. When publishing its rates the Service provider shall indicate the tax content of the rates (VAT Local Tax) valid at the time of the offer in line with the regulations of the law. The Service provider shall transfer all surplus burdens arising from the amendment of the prevailing tax law (VAT, Local Tax) to the Contracting party following notification thereof.

 

7. Payment terms, guarantee
7.1. The value of the services provided by the Service provider are to be paid by the Contracting party following the use of the services and prior to departure from the Resort, however, based on special agreement there may be a possibility for subsequent payment.
7.2. To guarantee the contractual use of the services provided and the payment of the value of the services the Service provider may;
a) request credit card guarantee, in the course of which the value of the ordered and confirmed service is blocked on the credit card,
b) request advance payment for a part or the full participation fee
7.3. The Contracting party can effect payment in HUF and/or
a) the Service provider accepts certain means of payment other than cash (credit card, travelling checks, and based on a separate agreement; coupons, vouchers, etc.), the updated list of which is available to the Contracting party if requested.
7.4. Any costs related to any payment method are to be born by the Contracting party.


8. Pets
No Pets allowed.


9. Rejecting the performance of the Contract, ceasing of the obligation to provide services
9.1. The Service provider is entitled to withdraw from the Contract on providing accommodation-service without delay, and reject rendering the services if:
a) the Guest does not use the room or the building rendered for his use properly,
b) the Guest does not observe the security and order of the accommodation place, behaves with the employees in an objectionable rough manner, is under the influence of alcohol or drugs and displays a menacing, offensive or otherwise unacceptable conduct,
c) the Guest has a contagious disease,
d) the Contracting party does not meet his/her advance payment obligation till the set deadline
9.2. In the event if the Contract between the parties is not performed due to „vis major" the Contract expires.

10. Guarantee for accommodation
10.1. In the event if the hotel of the Service provider is unable to ensure the services listed in the Contract through his own fault (e.g. overbooking, temporary problems of operation, etc.), the Service provider is obliged to ensure accommodation for the Guest without delay.
10.2. The Service provider is obliged;
a) to ensure/offer the services listed in the Contract at the rate and for the period confirmed, - or till the termination of the incapacitation - in another accommodation place of the same or of higher category. All surplus costs of the replacement accommodation place burden the Service provider,
b) to ensure a possibility for the Guest for making a phone call free of charge to be able to give notification about the change of accommodations,
c) to ensure free of charge transfer for the Guest to move to the offered replacement accommodation place, and possibly for moving back later.
10.3. If the Service provider fully meets these obligations, and if the Guest has accepted the replacement accommodation, no subsequent claim for compensation will be accepted.

 


Obligations of the Contracting party

11. Rights of the Contracting party
11.1. Pursuant to the Contract the Guest is entitled to the proper use of the ordered room and establishments of the accommodation place that belong to the usual service sphere, and are not under the effect of special conditions.
11.2. The Guest may complain about the performance of the services provided by the Service provider during his/her stay at the accommodation place. The Service provider is obliged during this period to handle complaints justifiably sent to him in writing (or minuted by him).
11.3. Any right of the Guest for complaint terminates after departing from the accommodation place.

12. Obligations of the Contracting party
12.1. The Contracting party is obliged to settle the value of the contractually ordered services until the date and with the method laid down in the Contract.
12.2. The Guest shall not bring in any of his own food or drink to the F&B units of the Resort.

13. Compensation liability of the Contracting party
The Guest shall be held liable for all damages and inconvenience suffered by the Service provider or a third person out of the fault of the Guest, his escort or any person(s) belonging to his responsibility. This liability remains to be in effect even if the aggrieved has the right to claim compensation of his damages directly from the Service provider.

14. Rights of the Service provider
In the event if the Guest does not live up to his fee payment obligation related to the used or contractually ordered but not used services carrying a penalty, the Service provider - to ensure his claim - has a right of pledge on the Guest’s personal belongings he has taken with him to the hotel.

15. Obligations of the Service provider
The Service provider shall;
a) perform the accommodation and others services ordered based on the Contract in line with the valid stipulations and service standards,
b) examine the written claim of the Guest and take steps to remedy the problem which is also to be recorded in writing.

16. Compensation liability of the Service provider
16.1. The Service provider shall be liable for all damages suffered by the Guest caused within the establishment by the Service provider or his employee.
16.1.1. The Service provider shall not be liable for damages that are the result of an unavoidable cause beyond the control of the employees and the guests of the Service provider or they have been caused by the guest himself.
16.1.2. The Service provider may designate places in the hotel that Guests may not enter. The Service provider will not be held liable for any damages or injuries caused in such places.
16.1.3. Guests shall report to the Resort any damages suffered and provide the Resort all data necessary for clearing the claim, perhaps to be included in the police report/ police procedures.
16.2. The Service provider shall also be liable for damages suffered by guests because of the loss, damage or destruction of their things if these were put in places that are designated by the Service provider or usually used for this purpose or in their rooms and to things he has handed over to an employee of the Service provider whom he could believe to be authorised to receive his things.
16.2.1 The Service provider shall be liable for valuables, securities and cash only if the service provider has expressly taken possession of the things for safekeeping or the damages have occurred due to a cause for which the service provider is liable in accordance with the general rules and regulations. In such cases, the burden of proof lies with the Guest.
16.3 The extent of indemnification is fifty times the sum of the contractual daily room rate, except if the damage is less than that.

17. Vis major
Any reason or circumstance (e.g.: war, fire, flood, rigours of weather, power shortage, strike) beyond the control of the party (vis major), excuses any party from performing the obligations set in the Contract until this reason or circumstance exists. Parties agree to do everything in their power to limit the possibility of these reasons or circumstances occurring to the minimum and to remedy the damage or delay caused by them as soon as possible.